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TAP: The Technical Assistance Project

About the Program

The Technical Assistance Project, or TAP as it is commonly known, is an HDA program designed to help individuals better access health care and public benefits programs. By building on their extensive experience in working with these programs, HDA has developed this unique method of disseminating information to both consumers and service providers. Using their relationships with Chicago area hospitals and health care providers, HDA has attempted to increase enrollment in Medicaid and other government medical and public benefit programs by conducting trainings and providing educational materials to both potential program applicants and their case handlers.

During its first implementation phase, HDA staff conducted TAP trainings with hospital staff on the various programs and services available to their patients. As part of these trainings, they surveyed hospital case handlers on the public benefits resources currently available to them and the information that they had difficulty accessing. Based on the feedback received from hospital staff HDA developed the programís first set of materials, the TAP TIPS. TAP TIPS is a public benefits resource guide designed in a flip-book format for case handlers and social workers to use in answering questions that they or their patients may have about the specific programs and services available to them. The TAP TIPS materials are small so that hospital staff can carry them in a pocket and use them as needed to refer patients to applicable programs, assist them in completing applications, and help them appeal denials when they run into problems accessing the various programs.

In the projectís next phase, HDA focused on educating the hospital patient or public benefits consumer when it developed its second set of TAP materials which were developed specifically for use by the consumer. Its result, the TAP Patient Library, is a set of fact sheets on a wide range of programs and services available to individuals receiving care at a hospital. The Patient Library materials are given to hospital case handlers and social workers who distribute them to their patients who have questions on public benefits programs and services. These brief, one-page fact sheets offer written answers to questions that commonly arise as individuals navigate the complex network of public benefits and services available to them. They are available on the internet so that case handlers can download an original copy of the materials and give it directly to patients who then have written materials to take home and refer to as necessary.

Both the TAP TIPS and the TAP Patient Library are available for download on the HDA website. To download your copy of TAP TIPS click here . To download your copy of the TAP Patient Library click here in Word or click here for pdf.   You can download a complete set of the materials, or just those pieces that are relevant to your current work and/or your patientís needs.

TAP Resources

TAP Patient Library Userís Tip:
The TAP Patient Library materials are color coded so that each page color represents a particular public benefit area.


Programs impacting senior citizens are in green, click here to view Patient Library materials for senior citizens;


Childrenís programs are in teal, click here  to view Patient Library materials for children;

Public Aid and healthcare programs are in violet, click here to view Patient Library materials on Public Aid and healthcare programs;


Social Security programs are in lavender , click here  to view Patient Library materials on Social Security; and

All other topics are in orange, click here to view Patient Library materials on other topics.

Help Us Keep Improving Our Materials!

Because the TAP materials are for use by hospital case handlers and public benefits consumers, we are very interested in your feedback on them. In particular, we would like to know how you are using them and what you find most useful. If you are a social worker or other hospital case handler and have used TAP TIPS and/or the TAP Patient Library, please click here   and take a minute to complete this brief survey about your experiences using these materials. Thank you for your assistance!

Coming SoonÖ
Watch for TAP Patient Library materials in Spanish, available on this website in the next few months.